Introduction

These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you and Mostbet regarding your access to and use of the online casino, sports betting, and related gambling services (the “Services”) offered through the Mostbet website and any associated mobile applications, platforms, or channels (collectively, the “Platform”). By accessing, registering, or using any part of the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in full. If you do not agree with any provision of these Terms, you must not access or use the Platform or any of the Services in any manner. These Terms have been drafted with a strong focus on responsible gambling, legal compliance, data protection, and the protection of vulnerable individuals, including minors. As an international brand, Mostbet aims to provide a safe, fair, and transparent environment for gaming and betting, while ensuring that all activities comply with applicable laws and standards in the relevant jurisdictions.

The Services offered through the Platform are designed exclusively for persons who are at least 18 years of age or the legal age of majority in their jurisdiction, whichever is higher. The casino and Slots games, sports betting options, and other gambling services provided by Mostbet must be used solely for entertainment and recreational purposes, and never as a primary source of income or financial planning. Mostbet reserves the right to modify, update, or amend these Terms at any time, in its sole discretion, to comply with legal requirements, improve user protection, or reflect changes in the Services. Any such changes will become effective upon publication on the Platform, and your continued use of the Services after such publication will constitute your acceptance of the updated Terms. You are responsible for regularly reviewing these Terms to ensure that you remain informed about the current rules governing your use of the Platform.

In addition to these Terms, certain Services, promotions, bonus offers, or features may be subject to additional rules or conditions that will be presented to you at the time of participation. These additional terms are incorporated into and form part of these Terms by reference, and in the event of any inconsistency, the specific rules for the relevant promotion or feature shall prevail to the extent of the inconsistency. You confirm that you use the Services in your own name and on your own behalf, and that you act as a principal and not as an agent or on behalf of any third party. You further confirm that you are solely responsible for understanding and complying with all laws and regulations applicable to you before using the Platform, particularly those related to online gambling, taxation, and financial transactions in Bangladesh or any other location from which you access the Platform. If you are uncertain about the legality of online gambling services in your jurisdiction, you should seek independent legal advice before registering an account with Mostbet.

Acceptance of Terms

By clicking “Register,” “Sign Up,” “Create Account,” or any similar button, or by otherwise accessing or using the Platform, you expressly acknowledge that you have read, understood, and agree to be legally bound by these Terms, along with any policies referenced herein, such as the Privacy Policy, Cookie Policy, Bonus Rules, and Responsible Gambling Policy. Your acceptance of these Terms is a condition for using the Services, and you may not use the Platform if you do not accept these provisions in full. You also agree that these Terms shall apply to any activity conducted via your account, regardless of whether such activity was undertaken by you personally or by another person using your account with or without your authorisation. It is therefore your responsibility to maintain the confidentiality and security of your login details, passwords, and any other authentication information associated with your account.

You understand and agree that Mostbet may update or revise these Terms from time to time to address regulatory changes, enhance player protection measures, or improve the overall user experience. Any material changes to the Terms will typically be communicated through a notice on the Platform, email, or other reasonable method, but it remains your responsibility to check the Terms periodically. Continued use of the Platform or any of the Services after the effective date of any amendments signifies your acceptance of the revised Terms. If you do not agree to any change, your only remedy is to discontinue using the Platform and request closure of your account. You agree that Mostbet shall not be liable for any loss or damage arising from your failure to review the updated Terms or your continued use of the Services after such updates.

You further acknowledge that these Terms are drafted in English and that English is the controlling language for all legal interpretations. Any translation into other languages, if provided, shall be for convenience only, and in the event of any conflict between the English version and a translated version, the English version shall prevail. You confirm that you have sufficient understanding of English as used in Bangladesh to comprehend these Terms and that you have had the opportunity to seek independent legal or professional advice if needed before accepting them. If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be modified or interpreted to give effect to the original intent as much as possible, while the remaining provisions shall remain in full force and effect.

Eligibility & Age Restriction (18+ only)

Access to and use of the Platform and Services is strictly limited to individuals who are at least 18 years old or who have reached the legal age of majority in their country or territory of residence, whichever is higher. By creating an account with Mostbet, you represent and warrant that you meet this age requirement and that you are legally permitted to participate in online gambling activities under the laws applicable to you. Mostbet takes the protection of minors very seriously and has implemented measures intended to prevent underage access, including age verification checks, documentation requests, and monitoring for suspicious behaviour that may indicate the involvement of minors. If we have reasonable grounds to suspect that you are under 18 or below the legal age in your jurisdiction, we may suspend or terminate your account and request additional identity and age verification documents. Failure to provide satisfactory evidence of your age within the specified timeframe may result in the closure of your account and the forfeiture of any winnings.

You acknowledge the particular risks that gambling poses to young people, including increased vulnerability to problem gambling, psychological harm, and financial damage. Mostbet is committed to supporting public policies and industry standards that seek to minimise these risks and to promote responsible entertainment. If you are a parent or guardian, you should take active steps to prevent children or minors from accessing gambling websites, including the use of parental control tools, keeping login details secure, and educating young people about the risks associated with gambling. You must not share your account or login credentials with any minor, and you must ensure that any device used to access the Platform is not left unattended in a way that could allow underage access. The use of the Services by minors is strictly prohibited, and any attempt by a minor to create an account or place a bet will be treated as a serious breach of these Terms.

Mostbet reserves the right, at its discretion, to request proof of age from you at any time, including but not limited to a valid passport, national identity card, driving licence, or other government-issued document. Your failure or refusal to provide satisfactory proof of age may lead to the suspension or permanent closure of your account, cancellation of bets, and retention or forfeiture of funds as required or permitted by law or regulatory obligations. In cases where it is confirmed that an account has been used by an underage individual, Mostbet may void all bets placed by that individual, return deposited funds (excluding any winnings) where legally required, and cooperate with relevant authorities if requested. If you become aware that a minor has registered or is using the Platform, you must immediately notify Mostbet so that appropriate action can be taken.

Account Registration

To access the full range of Services offered by Mostbet, including casino games, Slots, and sports betting, you must complete the account registration process and create a personal player account. During registration, you will be required to provide accurate and complete information, including your full legal name, date of birth, address, email address, phone number, and any other details requested by Mostbet. You represent and warrant that all information supplied is truthful, up-to-date, and not misleading in any way. You agree to promptly update your account information whenever changes occur, such as changes in address, contact details, or banking information, to ensure continued access to the Services and proper handling of transactions. Providing false, inaccurate, or incomplete information may result in the suspension or termination of your account and the voiding of any bets or winnings.

As part of our compliance with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements, Mostbet may conduct verification checks on your identity, age, address, payment methods, and source of funds. These checks may involve requesting supporting documents such as identity cards, passports, utility bills, bank statements, or other appropriate forms of documentation, as well as contacting third-party verification providers where permitted by law. You agree to cooperate fully with any such verification process and to provide any documents requested promptly and in a clear, readable format. Failure to comply with verification requests may result in restrictions on your account, including limitations on deposits, withdrawals, or betting activities, or may lead to account closure where necessary.

You are allowed to register and maintain only one account with Mostbet. The creation of multiple accounts, including duplicate or fraudulent accounts, is strictly prohibited and may be considered an abuse of the Services. If Mostbet determines that you have more than one active account, we reserve the right to merge, suspend, or close such accounts, cancel any associated bonuses or free bets, and void any bets or winnings obtained through improper use of multiple accounts. You are also prohibited from opening an account on behalf of another person or allowing any third party to access or use your account. You acknowledge that you are fully responsible for all activities conducted through your account, whether authorised by you or not, and you must notify Mostbet immediately if you become aware of any unauthorised access or security breach.

Deposits & Withdrawals

Once your account has been successfully registered and verified as required, you may deposit funds into your Mostbet account using the payment methods available to you in your jurisdiction. Deposits must be made from payment instruments and accounts that are registered in your own name, and you confirm that you are the lawful owner and authorised user of any such payment method. Mostbet reserves the right to request proof of ownership and may decline deposits from third-party accounts or suspicious sources. Deposited funds will typically be credited to your account balance promptly, although processing times may vary depending on the payment method and third-party providers involved. You should review the deposit limits, processing times, and any applicable fees or charges associated with each payment option before initiating a transaction.

Withdrawals of funds from your account are subject to successful completion of identity and security checks, compliance with these Terms, and any specific rules related to bonuses, wagering requirements, or promotional conditions. Mostbet aims to process withdrawal requests as quickly as reasonably possible, but processing times may be affected by verification procedures, payment provider policies, and public holidays or weekends. Withdrawals will generally be paid back to the same payment method and account used for the original deposit, where technically feasible and in line with regulatory requirements. In some cases, additional documentation or confirmation may be required before a withdrawal can be approved, especially for larger amounts or where unusual activity is detected. You acknowledge that delays may occur due to such necessary checks and that Mostbet cannot be held responsible for delays caused by third-party payment processors.

You must ensure that all information you provide for deposit and withdrawal purposes is accurate and complete. Mostbet will not be liable for any loss or delay arising from your failure to provide correct payment details. If funds are mistakenly credited to your account, whether due to a technical error, payment processor issue, or human mistake, you are obliged to inform Mostbet immediately and refrain from using such funds. Mostbet reserves the right to reverse any erroneous credit and to cancel any bets or winnings derived from such funds. In addition, you agree that Mostbet may, where necessary, offset any mistaken payments or debts owed by you against your account balance.

You acknowledge that financial institutions, banks, and payment service providers may impose their own fees or charges for transactions involving your Mostbet account. It is your responsibility to become familiar with any such fees and to bear all costs imposed by your bank or payment provider. Mostbet may, in certain cases, impose its own reasonable administrative fees for processing deposits or withdrawals, particularly in cases of frequent withdrawal requests, currency conversion, or inactivity. Details of any such fees will be communicated clearly on the Platform or at the time of transaction. Furthermore, Mostbet strictly prohibits the use of the Platform for any unlawful or fraudulent financial activities, including but not limited to money laundering, terrorist financing, or unauthorised use of payment instruments.

Payment Methods Table

Bonuses & Promotions

Mostbet may from time to time offer bonuses, free spins, free bets, loyalty rewards, tournaments, and other promotional incentives to eligible players as a way to enhance the entertainment value of the casino and Slots, sports betting, and other Services. Each bonus or promotion will be governed by specific rules, such as eligibility criteria, wagering requirements, minimum odds, maximum winnings, validity periods, and any game or market restrictions. By participating in any promotion, you agree to be bound by the relevant promotional terms in addition to these general Terms. You should carefully review the terms of each bonus or offer before opting in, as failure to satisfy the applicable conditions may result in the forfeiture of bonus funds, free spins, or associated winnings. Promotions are intended solely for recreational use, and any abuse, exploitation, or manipulation of bonus offers may result in the cancellation of bonuses and potential closure of your account.

Mostbet reserves the right, at its sole discretion, to amend, withdraw, or terminate any promotion or bonus offer at any time, including for individual players or groups of players, where necessary to prevent fraud, comply with regulatory requirements, or correct errors. Where a promotion is cancelled or amended, Mostbet will endeavour to honour any legitimate entitlements accrued before the change, subject to the applicable promotional rules. Certain promotions may be geographically restricted and not available in all countries or to all players, and some offers may be extended only by direct invitation. You may be required to opt in explicitly to receive a bonus, such as by entering a bonus code, clicking an opt-in button, or consenting to receive marketing communications. Declining or unsubscribing from promotional communications will not affect your existing entitlements but may prevent you from receiving future offers.

You understand and accept that bonuses, free bets, and similar incentives usually come with wagering or playthrough requirements, which specify how many times the bonus amount (and sometimes the deposit amount) must be wagered before funds can be withdrawn. Some games may contribute differently toward wagering requirements, and certain games or bets may be excluded entirely. Attempts to meet wagering requirements through low-risk betting patterns, collusive play, or any strategy considered abusive may lead to the cancellation of bonuses and confiscation of associated winnings. You are responsible for ensuring that you understand the relevant wagering rules for each promotion and for tracking your own progress toward completion. Mostbet’s records will be final and conclusive in determining whether wagering requirements have been met.

Game Rules

Mostbet provides access to a wide range of casino games, including Slots, table games, live dealer games, and other interactive entertainment, as well as sports betting markets and other forms of wagering. Each category of game and betting product may be governed by its own specific rules, pay tables, and mechanics, which are accessible within the game interface or in the help section on the Platform. By participating in any game or placing any bet, you agree to be bound by the rules that apply to that particular game or betting market. You should familiarise yourself with these rules before playing, including understanding minimum and maximum stakes, payout structures, special features, and any time limits or game-specific terms. Failure to understand or follow the rules may lead to errors in your betting decisions, for which Mostbet cannot be held responsible.

Sports betting markets provided by Mostbet are governed by standard betting rules, which set out how bets are settled, how outcomes are determined, and how special scenarios such as postponements, cancellations, or disqualifications are handled. These rules will generally be published in the sports betting section of the Platform and may vary depending on the sport, competition, or market type. If there is any discrepancy between the information displayed on the bet slip and the official sports betting rules, the official rules will prevail. Casino and live dealer games are operated according to the rules defined by the software provider and approved by the relevant regulatory authorities, where applicable. Any disputes regarding game outcomes will be resolved in accordance with these rules and the results generated by the underlying systems.

You acknowledge that it is your responsibility to verify your bet selections and stake amounts before confirming a bet. Once a bet has been placed and confirmed, it cannot generally be cancelled or modified, except where explicitly allowed under specific product features or rules. Mostbet reserves the right to refuse, limit, or partially accept any bet or wager at its discretion, particularly in cases of suspected fraud, error, or regulatory restrictions. In the event of obvious pricing errors, technical faults, or manifestly incorrect odds, Mostbet may void or correct affected bets, settle them at the correct odds, or take other reasonable action to rectify the mistake. Where disputes arise over the rules of a particular game or bet, the English version of the rules and the official system records shall be considered authoritative.

Fair Play & RNG

Mostbet is committed to providing a fair, transparent, and trustworthy gaming environment for all players. To achieve this, the outcomes of digital casino games and Slots are determined by certified Random Number Generator (RNG) technology, designed to ensure that game results are random, unbiased, and independent of previous outcomes. The RNG systems used by Mostbet’s game providers are subject to regular testing, certification, and auditing by recognised independent laboratories or regulatory bodies, where required by applicable licensing conditions. These audits verify that the RNG performs within accepted statistical parameters and that game payouts conform to the published return-to-player (RTP) rates. By using the Services, you accept that the RNG-generated outcomes are final, binding, and not subject to manipulation.

Mostbet takes strict measures to prevent cheating, collusion, or any other behaviour that might compromise the integrity of the games or betting markets. This includes monitoring gameplay and transaction patterns, using fraud detection tools, and conducting investigations where suspicious activity is detected. If we believe that you have engaged in unfair practices such as using automated tools (bots), exploiting software bugs, engaging in match-fixing, or colluding with other players, we may take appropriate action including account suspension, voiding of bets, confiscation of winnings, and reporting to relevant authorities. You agree that you will not attempt to gain an unfair advantage by exploiting any errors, malfunctions, or loopholes in the software or Platform. If you become aware of any such issues, you must immediately inform Mostbet and refrain from taking advantage of them.

While Mostbet strives to maintain uninterrupted and error-free Services, technical issues may occasionally arise due to hardware failures, software defects, network interruptions, or other factors beyond our reasonable control. In the event of a system malfunction, game error, or misconfiguration that affects the outcome of a game or the display of information, Mostbet reserves the right to void, cancel, or adjust affected bets and game rounds. Wagers made during a technical malfunction may be declared invalid, and balances may be rolled back to their previous state prior to the malfunction. You acknowledge that losses or missed opportunities resulting from such events may occur and that Mostbet’s liability in such circumstances will be limited as set out in these Terms.

Responsible Gambling

Mostbet recognises that, while gambling can be an enjoyable and entertaining activity for many people, it also carries risks and can lead to financial harm, psychological distress, and addiction for some individuals. As part of our commitment to player protection and social responsibility, we promote responsible gambling practices and provide a range of tools and resources designed to help you stay in control. You are strongly encouraged to treat gambling as a form of leisure, not as a way to earn income or resolve financial difficulties. You should only gamble with money you can afford to lose, and you should always consider your personal circumstances, including your financial obligations and mental wellbeing, before engaging in any gambling activity. If you feel that gambling is causing you stress, conflicts, or financial problems, you should reduce or stop your gambling and seek support.

Mostbet provides several responsible gambling tools, such as deposit limits, loss limits, session reminders, reality checks, cooling-off periods, and self-exclusion options. These tools are designed to put you in control of your gambling behaviour by helping you set boundaries and adhere to them. You can access and configure these tools from your account settings or by contacting customer support for assistance. If you request a limit or a self-exclusion, Mostbet will implement your request as soon as reasonably possible, and you agree that you will not attempt to circumvent such measures by creating new accounts or using different details. For your protection, we may also apply certain limitations or exclusions to your account where we have concerns about your gambling behaviour or risk indicators.

Gambling by minors (persons under 18 years of age) is strictly prohibited, and we take significant steps to prevent underage access to our Services. We encourage parents and guardians to use filtering software, parental controls, and other tools to limit access to gambling websites on devices used by minors. If you share a device with children or young people, you should ensure that your login details remain confidential and that you log out of the Platform when not in use. You should also avoid saving passwords in browsers or devices that might be accessed by minors. If you suspect that a minor has gained access to the Platform or is using an account, you must notify Mostbet immediately so that appropriate measures can be taken.

Tools & Features (table)

Support Resources

Mostbet encourages any player who feels that gambling may be becoming a problem to seek help at the earliest opportunity. Problem gambling can manifest in various ways, including spending more time or money than intended, experiencing difficulty in stopping gambling, hiding gambling behaviour from family or friends, or gambling to escape personal or financial problems. If you recognise these signs in yourself or someone you know, it is important to take them seriously and seek professional support. In addition to the tools provided on the Platform, we recommend contacting independent support organisations that specialise in gambling counselling, treatment, and support for affected individuals and their families.

You may find assistance by reaching out to organisations such as local counselling centres, mental health professionals, and specialised gambling support groups, which may operate helplines, online chat services, or in-person counselling sessions. Many of these services are confidential, and some may be available at low or no cost, depending on your location and eligibility. We encourage you to search for reputable problem gambling support organisations active in your region and to use their self-assessment tests, educational resources, and guidance materials to evaluate your gambling behaviour. If you feel comfortable, it may also help to discuss your concerns with trusted family members or friends, who can offer additional support and encouragement.

Mostbet’s customer support team can provide general information about responsible gambling and the tools available on the Platform but cannot offer professional counselling or legal advice. Our representatives may, however, guide you on how to activate limits, self-exclusion, or account closure and provide references to publicly available support resources. You agree that you are ultimately responsible for your own gambling decisions and that you will use the tools and resources provided to maintain control. If you have self-excluded or requested a restriction, you should not attempt to bypass that measure, and you should seek external support if you struggle to adhere to your own limits.

Prohibited Activities

When using the Platform and Services, you agree not to engage in any illegal, fraudulent, abusive, or otherwise prohibited activities. The following activities are strictly forbidden: opening or using an account under a false identity or on behalf of another person; providing false or misleading personal information; engaging in money laundering, terrorist financing, or any other unlawful financial activity; using stolen or unauthorised payment methods; colluding with other players; using automated systems or software (bots) to place bets or play games; and exploiting software bugs, vulnerabilities, or errors for personal gain. You must also refrain from interfering with the proper functioning of the Platform, attempting to gain unauthorised access to our systems, or deploying malicious code such as viruses or malware.

You are prohibited from selling, transferring, or acquiring accounts or balances from other players and from sharing your account login details with any third party. It is also forbidden to use the Platform to transmit or distribute any content that is unlawful, defamatory, obscene, hateful, or otherwise objectionable, or that violates the intellectual property or privacy rights of others. Any activity that may damage Mostbet’s reputation or interfere with other players’ use and enjoyment of the Services may be treated as a serious breach of these Terms. You must not use the Platform in any way that conflicts with applicable laws or regulations in your jurisdiction, including laws relating to online gambling, data protection, and financial services.

Mostbet reserves the right to investigate any suspected breach of these Terms, using internal monitoring tools, reviewing transaction records, and requesting additional documentation or explanations from you. If we believe, at our sole discretion, that you have engaged in prohibited activities, we may take a range of actions, including freezing or closing your account, cancelling bets, confiscating funds (where permitted by law), and reporting the matter to relevant authorities. You agree to cooperate fully with any investigation and to provide truthful information when requested. Failure to cooperate may itself be treated as a serious violation of these Terms. Mostbet shall not be liable for any loss or damage you may suffer as a result of actions taken in response to prohibited activities that are reasonably suspected or identified.

Restricted Countries (table)

Mostbet’s Services are not intended to be used in jurisdictions where online gambling is prohibited or where Mostbet does not hold the necessary licences or regulatory approvals. It is your responsibility to ensure that you comply with the laws that apply to you before registering an account or placing any bets. If you are located in a restricted jurisdiction, you must not attempt to access the Platform or use the Services, including by using VPNs, proxies, or other methods to mask or alter your location. Mostbet reserves the right to verify your location using IP address checks, geolocation technologies, and documentation requests.

The list of restricted countries and territories may change from time to time due to evolving legal, regulatory, or commercial considerations. The table below provides an indicative list of some jurisdictions where access to the Services may be restricted or prohibited. This list is not exhaustive, and you must always verify the legality of using Mostbet in your own country or region. If you attempt to use the Services from a restricted jurisdiction, Mostbet may suspend or close your account, void bets, and withhold funds as required or permitted by law.

Privacy & Data Protection

Mostbet is committed to protecting your privacy and handling your personal data in a secure, transparent, and lawful manner. When you register an account and use the Services, we may collect and process personal information such as your name, contact details, date of birth, identification documents, payment details, and information about your gambling activities. This data is collected for purposes including account administration, verification and security checks, transaction processing, responsible gambling monitoring, fraud prevention, and compliance with legal and regulatory obligations. We process your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms and is available on the Platform. By using the Services, you consent to the collection, use, and disclosure of your personal data as described in the Privacy Policy.

Your personal information will be stored and processed using appropriate technical and organisational measures designed to protect it against unauthorised access, alteration, disclosure, or destruction. Access to your data is restricted to authorised personnel and trusted service providers who need such access to perform their duties on our behalf, such as payment processors, identity verification services, and IT support providers. Where we engage third-party service providers, we require them to adhere to suitable data protection and confidentiality standards. Your data may be transferred to and stored in servers located in different jurisdictions, and by using the Services, you consent to such cross-border transfers where permitted by applicable law.

Mostbet may be required by law or regulatory authorities to retain certain records for specified periods, including records of transactions, identity verification documents, and communications with you. We may also be obliged to disclose information to regulatory bodies, law enforcement agencies, or courts where necessary to comply with legal obligations, respond to lawful requests, or protect our legitimate interests, such as investigating fraud or enforcing these Terms. We will not sell your personal data to third parties for their independent marketing purposes without your explicit consent. You may have certain rights regarding your personal data, such as the right to access, correct, or delete your information, subject to legal and regulatory limitations.

You should take appropriate steps to protect your own privacy, including keeping your account login details private and using secure passwords. Mostbet will never ask you to disclose your password via email or unsolicited communications, and you should be cautious about phishing attempts or fraudulent messages that claim to be from Mostbet. If you suspect that your account or personal data has been compromised, you must notify us immediately so that we can take appropriate action. For detailed information about how we collect, use, store, and protect your data, as well as your rights under applicable data protection laws, you should review the full Privacy Policy available on the Platform.

Account Suspension & Termination

Mostbet reserves the right to suspend, restrict, or terminate your account at any time, with or without prior notice, where we have reasonable grounds to believe that you have violated these Terms, engaged in prohibited activities, or otherwise pose a risk to the integrity of the Platform or the safety of other players. Grounds for suspension or termination may include, but are not limited to, suspected fraud or money laundering, use of multiple or duplicate accounts, underage gambling, chargebacks or payment disputes, abusive behaviour toward staff or other players, and attempts to circumvent responsible gambling measures such as self-exclusion. During a suspension, you may be prevented from accessing your account, placing bets, or making withdrawals while investigations are conducted. We will use reasonable efforts to complete such investigations promptly and to inform you of the outcome where appropriate.

If your account is terminated, any remaining account balance will be handled in accordance with applicable laws and these Terms. In general, legitimate funds that are not subject to dispute, regulatory hold, or fraud concerns will be returned to you via an appropriate payment method, subject to successful verification. However, where funds are associated with illegal, fraudulent, or abusive activity, or where required by law or regulatory authorities, such funds may be withheld, confiscated, or forfeited. You acknowledge that decisions regarding account suspension or termination may involve sensitive security or regulatory information that cannot always be fully disclosed to you. Mostbet’s decision in such matters will, to the fullest extent permitted by law, be final and binding.

You may request the closure of your account at any time by contacting customer support. Before closing your account, you should withdraw any remaining balance that is not subject to wagering requirements, investigation, or legal restrictions. If you choose to close your account as a responsible gambling measure, you should specifically request self-exclusion or another appropriate restriction so that we can apply the necessary protections. Account closure does not absolve you of any outstanding obligations under these Terms, including the settlement of pending bets, payment of debts, or cooperation with ongoing investigations. Mostbet may retain certain information relating to your account after closure to comply with legal retention requirements and to prevent future misuse of the Services.

Limitation of Liability

To the maximum extent permitted by applicable law, Mostbet and its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform or Services. This includes, without limitation, loss of profits, loss of data, loss of goodwill, or any other intangible losses, even if we have been advised of the possibility of such damages. Mostbet’s total aggregate liability to you for any claim arising under or relating to these Terms or the Services, whether in contract, tort, or otherwise, shall not exceed the total amount of bets you have placed via your account during the six months preceding the event giving rise to the claim or the amount of BDT equivalent to such bets, whichever is lower, subject to applicable law.

Mostbet shall not be responsible for any loss or damage resulting from events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, strikes or labour disputes, interruptions in telecommunications or internet services, power outages, epidemic or pandemic events, or actions of government or regulatory authorities. We shall also not be liable for technical failures, system errors, defects in software or hardware, data loss, or other disruptions that may affect access to the Platform or the placing or settlement of bets, except to the extent required by law. While we take reasonable measures to ensure the accuracy of information presented on the Platform, we do not warrant that such information will always be correct, complete, or up to date, and you should independently verify any information before relying on it.

Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any statutory rights that cannot be waived. Some jurisdictions may not allow certain limitations or exclusions of liability, so some of the above limitations may not apply to you. You acknowledge that you use the Services at your own risk and that you are solely responsible for assessing whether your financial resources and personal circumstances are suitable for engaging in gambling activities. You further accept that the Platform is provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, except as expressly set out in these Terms.

Complaints & Dispute Resolution

Mostbet aims to provide a high standard of customer service and to handle any complaints or disputes fairly, transparently, and in a timely manner. If you have a complaint regarding the Services, including issues related to account management, game outcomes, bet settlements, or these Terms, you should first contact our customer support team via the contact methods listed on the Platform. When submitting a complaint, you should provide as much relevant information as possible, such as your account details, the date and time of the incident, game or bet references, screenshots, and a clear description of the issue. This will enable us to investigate your complaint more efficiently and respond appropriately. We will acknowledge receipt of your complaint and aim to provide an initial response within a reasonable timeframe.

Mostbet will conduct a thorough internal review of your complaint, examining system logs, transaction records, communication history, and any other relevant evidence. Where necessary, we may request additional information or documentation from you to clarify the situation. Once the investigation is complete, we will communicate our decision to you, along with an explanation of the reasoning where possible. If you are dissatisfied with the outcome, you may request that the case be escalated internally for further review by a senior member of our team. We will endeavour to resolve your complaint amicably and in accordance with these Terms and any applicable legal or regulatory requirements.

If, after exhausting our internal complaints procedure, you remain unsatisfied with the resolution, you may have the option to refer the dispute to an independent alternative dispute resolution (ADR) body or regulatory authority, where such mechanisms are available under the laws governing your jurisdiction and Mostbet’s licence. Details of any applicable ADR services, if available, may be provided on the Platform or upon request. You acknowledge that the availability and scope of ADR or regulatory complaint mechanisms may vary depending on your location and the nature of the dispute. In all cases, you agree to cooperate in good faith during any dispute resolution process and to provide accurate, honest information.

Governing Law

These Terms, and any disputes or claims arising out of or in connection with them or your use of the Services, shall be governed by and construed in accordance with the laws specified in the licensing and legal information sections of the Platform, without regard to conflict of law principles. You agree that the courts or relevant dispute resolution bodies of the jurisdiction identified in those sections shall have exclusive or non-exclusive jurisdiction, as specified, to hear and determine any legal proceedings, disputes, or claims arising in relation to these Terms or the Services. By using the Platform, you submit to the jurisdiction of such courts or bodies for these purposes and waive any objection based on lack of personal jurisdiction or inconvenient forum, to the extent permitted by law.

Nothing in this section shall prevent Mostbet from seeking interim or injunctive relief in any competent court to protect its legitimate interests, including but not limited to preventing unauthorised use of its intellectual property, stopping fraudulent activities, or preserving evidence. You acknowledge that the legality of online gambling services varies between jurisdictions and that it is your responsibility to ensure that your use of the Services complies with the laws applicable to you. If any provision of these Terms is determined by a competent authority to be invalid, illegal, or unenforceable, that provision shall be modified or severed to the minimum extent necessary so that the remaining provisions continue in full force and effect.

Final Provisions

These Terms, together with the Privacy Policy, Cookie Policy, Bonus Rules, Responsible Gambling Policy, and any other policies or documents referred to herein, constitute the entire agreement between you and Mostbet governing your use of the Platform and Services. They supersede any prior agreements, understandings, or representations, whether written or oral, relating to the subject matter. You acknowledge that you have not relied on any representation or statement that is not expressly set out in these Terms. Any failure or delay by Mostbet in exercising any right or remedy under these Terms shall not constitute a waiver of that or any other right or remedy, and no single or partial exercise of any right or remedy shall prevent any further exercise of the same or other rights.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Mostbet. Mostbet may assign or transfer its rights and obligations under these Terms, in whole or in part, to any affiliated entity or successor in connection with a merger, acquisition, corporate reorganisation, or sale of assets, provided that such assignment does not materially reduce the level of protection afforded to you under these Terms. Any headings used in these Terms are for convenience only and shall not affect the interpretation of the provisions. References to the singular include the plural and vice versa, and references to a particular gender include all genders.

If you have any questions about these Terms, the Services, or your rights and obligations, you are encouraged to contact customer support for clarification before continuing to use the Platform. By continuing to access or use the Services, you confirm that you have read, understood, and agreed to these Terms in full, that you are at least 18 years of age or the legal age of majority in your jurisdiction, and that you will use the casino, Slots, sports betting, and other Services offered by Mostbet responsibly and in compliance with all applicable laws and regulations.